Shipping Policy

Shipping area

  • We ship to street addresses within the United States only (including the 50 states and D.C.). We do not offer international shipping at this time.

Order cut‑off time and time zone

  • Order cut‑off: 5:00 PM Eastern Time (UTC-05:00). Orders placed before this time on a business day begin processing the same business day; orders placed after this time begin processing the next business day.

Handling and processing time

  • Handling time: 1–3 business days (Monday–Friday, excluding U.S. public holidays). Handling time is the time it takes to prepare your order for shipment.

Transit time and total delivery time

  • Transit time with our carriers: typically 5–7 business days (Monday–Friday) after shipment.
  • Estimated total delivery time (handling + transit): 6–10 business days from the order date. These are estimates and may vary due to carrier delays, weather, or other factors.

Shipping methods and carriers

  • We ship via established U.S.-based carriers (carrier selection depends on destination and service availability). Carrier names and available shipping services are shown at checkout when applicable.

Shipping cost

  • Flat shipping rate: USD 25 per order. Taxes and customs (if applicable) are not included.

Tracking and delivery updates

  • Tracking information: When available, a tracking number will be emailed to the address on file once your order ships. Delivery updates are provided by the carrier; we are not responsible for carrier-provided delivery status.

Shipping address responsibility and changes

  • Customers must provide accurate and complete shipping information at checkout. We are not responsible for orders delayed or returned because of inaccurate or incomplete addresses. If you need to change your shipping address after placing an order, contact us immediately; address changes are not guaranteed once an order has entered processing or shipment.

Undeliverable, returned, or refused packages

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we will contact you. Reshipment will require payment of any additional shipping charges. If you prefer, you may request a refund for the order subtotal (shipping charges non-refundable if a flat rate was used), subject to our returns policy.

Lost, delayed, or missing packages

  • If tracking shows your order is delayed or marked delivered but you did not receive it, contact us at support@thebrandedkandco.com or by phone at +1 (423) 579‑3289. We will open an investigation with the carrier and work with you to locate your package. We may require proof of non-delivery before issuing a refund or replacement.

Contact and business information

  • Business name: The Branded K & Co.
  • Physical address: 216 Colonial Heights Rd, Kingsport, TN 37663, United States
  • Customer support email: support@thebrandedkandco.com
  • Phone: +1 (423) 579‑3289
  • Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Policy updates

  • We may update this shipping policy at any time. The effective date will be posted on this page. Changes do not affect orders already placed unless we notify you.